Great experiences keep customers coming back. They influence employees to personally engage in their jobs. They help drive great organizational cultures that build strong, deep-rooted brands.
But can experiences actually change individual behaviors?
That’s the premise behind The Fun Theory — an initiative stared a few years back by Volkswagen. The group wanted to test whether fun experiences can actually change peoples’ behavior for the better. They believed fun was easier and more effective than enforcement in encouraging people to do things they might otherwise not choose to do.
They were right. And they can prove it.
Here’s my favorite example:
If you cannot see the video, click here.
By taking a dreary gray staircase and turning it into a memorable experience, they influenced 66% more people to take the stairs rather than choose the easier escalator nearby. (See more of those experiences here).
As humans, we’re built to seek and enjoy experiences. We’ll choose an interesting experience in an instant if we can avoid the drudgery of having to do something we don’t want to do.
Take a look around your place. What behaviors would you like to change? What are you tired of nagging or complaining about? What are you going to do about it?
You can choose to keep cracking the whip, or you can redesign the experience and get people to choose to change on their own.
Have some fun with it. And let us know what you come up with, no matter how small…we’d love to showcase some examples.


